by Rich Benvin | Jul 28, 2015 | Big Data, Case Studies, Cliintel, Measuring Results, Reporting
Reliable Reports and Metrics Improve Customer Service In the initial phases of the telephony over Hybrid Fiber Coax, one of the largest Multi-System Operators (MSO) in the broadband industry knew they had issues with both customer installations and customer...
by Rich Benvin | Jul 27, 2015 | Big Data, Business Transformation, Case Studies, SMS
For the burgeoning satellite radio industry, competition drove the market. Improving service delivery meant the difference between continued growth or a quick decline. To address this, the client, one of the world’s most aggressive providers of satellite radio, chose...
by Rich Benvin | Jul 19, 2015 | Business Optimization, Business Transformation, Case Studies
Redesign and Tuning of Business Systems Optimizes Growth Growing the business is the goal for most organizations. Managing that growth becomes difficult while managing and meeting the day-to-day business goals. Cliintel provides real world experience to facilitate...
by Paul Ousterhout | Jul 7, 2015 | Business Intelligence, Measuring Results
Since Robert Kaplan and David Norton popularized the “balanced scorecard” approach to managing business performance in 1996, senior executives have eagerly embraced its prescription for measurable objectives and key performance indicators as the answer to all business...
by Mark Radtke | Jul 3, 2015 | Project Management
You may have poured the champagne and toasted your new project launch, but that doesn’t mean the project management process is finished. Celebration is certainly appropriate at this point. But don’t forget to follow up the festivities with a thoughtful and thorough...
