by Tara Buck | Jul 27, 2015 | Big Data, Case Studies, Measuring Results, Reporting
Reducing Reporting Redundancies, Targeting and Consolidation Save 250 Hours per Month Broadband operators rely on the billing systems to provide them with accurate and timely reports. These reports are crucial to day-to-day operations, and are increasingly important...
by Rich Benvin | Jul 27, 2015 | Big Data, Business Transformation, Case Studies, SMS
For the burgeoning satellite radio industry, competition drove the market. Improving service delivery meant the difference between continued growth or a quick decline. To address this, the client, one of the world’s most aggressive providers of satellite radio, chose...
by Paul Ousterhout | Jul 7, 2015 | Business Intelligence, Measuring Results
Since Robert Kaplan and David Norton popularized the “balanced scorecard” approach to managing business performance in 1996, senior executives have eagerly embraced its prescription for measurable objectives and key performance indicators as the answer to all business...
