by Rich Benvin | Jul 28, 2015 | Big Data, Case Studies, Cliintel, Measuring Results, Reporting
Reliable Reports and Metrics Improve Customer Service In the initial phases of the telephony over Hybrid Fiber Coax, one of the largest Multi-System Operators (MSO) in the broadband industry knew they had issues with both customer installations and customer...
by Tara Buck | Jul 27, 2015 | Big Data, Case Studies, Measuring Results, Reporting
Reducing Reporting Redundancies, Targeting and Consolidation Save 250 Hours per Month Broadband operators rely on the billing systems to provide them with accurate and timely reports. These reports are crucial to day-to-day operations, and are increasingly important...
by Rich Benvin | Jul 27, 2015 | Big Data, Business Transformation, Case Studies, SMS
For the burgeoning satellite radio industry, competition drove the market. Improving service delivery meant the difference between continued growth or a quick decline. To address this, the client, one of the world’s most aggressive providers of satellite radio, chose...
by Rich Benvin | Jul 19, 2015 | Business Optimization, Business Transformation, Case Studies
Redesign and Tuning of Business Systems Optimizes Growth Growing the business is the goal for most organizations. Managing that growth becomes difficult while managing and meeting the day-to-day business goals. Cliintel provides real world experience to facilitate...
